FYI. This is going to be a bit of a rant today.
I got into a cab on Saturday night with Jason and Klaus and asked the driver to take us to Granville Island. The driver graciously halted his cell phone conversation long enough to repeat "Granville Island" to me and looked at me with raised eyebrow, waiting for a confirmation. I replied in the affirmative and the cabbie then mumbled a long series of words in an unfamiliar language to the person on the other end of the phone conversation. The intonation in his voice implied he was asking a question and the only words I recognized were, you guessed it, "Granville Island". I repeated our destination to him and added that we were going to the Arts Club Theatre, at which point he repeated "Arts Club Theatre" into the phone. After a brief pause, we were on our way.
WTF?
I know I have high expectations of people. I also know that it could have been his first day on the job but for God's sake, Granville Island is a big tourist attraction in Vancouver, on par with the Aquarium, Gastown, English Bay and the like. How could a cab driver not know where it is?
On top of that, the telephone conversation must have been very important since he didn't put the phone down during the entire trip, except to collect his fare.
Another shining example of what customer service has devolved into.
